Refund Policy

We want you to feel confident starting on Avora Learn. This policy covers paid course subscriptions and Avora Unlimited. Free accounts and free Module 1 previews are not refundable because no payment is charged.

You may request a refund if:

• You request it within 7 days of the initial paid charge for that subscription period, and
• You have not completed a substantial portion of paid content for that purchase (generally more than ~20% of the course lessons), and
• The charge was not already refunded or disputed with your bank.

Renewal charges may be refunded only if requested promptly after the renewal and usage of the renewed period is minimal. Chargebacks may pause account access while we investigate.

• Requests made after the eligibility window without an exceptional reason
• Accounts suspended for Terms of Service violations
• Dissatisfaction alone after extensive use of paid content
• Promotional credits or referral bonuses (unless required by law)

Email support@avoralearn.app with the subject "Refund request" and include:

• Account email
• Purchase date and plan name
• Payment reference / order id if available
• Brief reason for the request

You can also reach us via the Contact page.

Approved refunds are typically processed within 5–10 business days to the original payment method. Timing can vary by bank or payment provider. We will confirm by email when a refund is issued or explain if a request cannot be approved.

Cancelling a subscription stops future renewals but does not automatically refund the current period. Cancel before the next billing date to avoid the next charge. See our Terms of Service for subscription details.